Frequently asked questions

Qubex Connect is a cloud-based Wi-Fi hotspot management platform from Qubex Solutions. It lets hotels and other businesses control guest Wi-Fi on their MikroTik routers — room check-in, vouchers, speed and data limits, and live monitoring — from one web dashboard.

Hotels and resorts, hostels and PG accommodation, colleges, shopping malls and restaurants, offices and coworking spaces, and hospitals — anywhere guests or visitors need managed Wi-Fi.

Yes. Book a free demo and we'll show you the dashboard and how it would work at your property.

Yes. Demos and setup support are done remotely, and pricing is available in INR and USD.

Qubex Connect works with MikroTik routers running RouterOS. Your existing access points can usually stay in place behind the router.

No. No static or public IP is required — your router connects securely from an ordinary broadband connection.

No. Qubex Connect is cloud-hosted. You only need a supported router and an internet connection; everything is managed from your browser.

Less than 100 seconds. Connecting your MikroTik router to the Qubex Connect dashboard takes under 100 seconds — no static IP and no on-site server needed. Our team can do it with you over WhatsApp.

Yes. Our team provides remote setup assistance and is available 24/7 on WhatsApp, as well as by email and phone.

However suits your property: a username and password created at check-in, an SMS one-time password (OTP), a voucher code, a QR code scan, or social login with Google or Facebook. Login details can also be sent to the guest on WhatsApp.

Yes. Room check-in records the check-out date and the guest's access ends automatically.

Yes. Generate vouchers singly or in batches and print them with QR codes, or set up quick-print packages so staff can print a voucher with one click.

Yes. Wi-Fi plans set a speed limit, validity and number of devices, and you can add time and data limits for each user. You choose what happens when a plan expires.

Yes. A public status page lets guests check their remaining time and data. It never shows passwords, MAC addresses or phone numbers.

Active users, connected hosts, DHCP leases, live traffic and router CPU, memory and uptime, plus hotspot logs. You can also reboot the router remotely.

Yes. Guests can sign in with a one-time password sent by SMS, or with their Google or Facebook account, as well as by username and password, voucher code or QR code.

We can set up a branded welcome page for your hotel that opens after Wi-Fi login. It can include your digital food menu, tap-to-call extensions for front desk, room service and housekeeping, WhatsApp chat, a local guide with directions, a payment link and a feedback or review link.

Yes. One account can hold multiple properties and routers, and you can switch between them from the dashboard.

Yes. Each staff member gets their own login as super admin, property manager or staff, with access only to the hotels they work at.

Pricing is based on the number of rooms at each property: up to 10 rooms is ₹500 / $5 per month, 11–20 rooms is ₹1,000 / $10, and 21–50 rooms is ₹2,000 / $20. For more than 50 rooms, contact us for bulk pricing.

Yes. Contact us for a 14-day free trial. We'll connect your router to the dashboard and you can use every feature before choosing a plan.

Yes. Pay annually and you get 2 months free — you pay for 10 months and get 12.

Yes. Every tier includes the cloud dashboard, no static or public IP requirement, room check-in with auto check-out, vouchers and quick print, WhatsApp sharing, speed/time/data limits, live monitoring, staff logins and support.

Prices exclude applicable taxes such as GST (India) or VAT, which are shown on your invoice.

Each property is priced according to its number of rooms. If you have several properties or more than 50 rooms, contact us for bulk pricing.

Qubex Connect works with MikroTik routers. If you need a router or on-site help, any one-time costs are confirmed in your quote before you start.

Yes. Routers connect securely without needing a static or public IP, router passwords are stored encrypted, and repeated failed dashboard logins are locked out.

Yes — guest Wi-Fi should always be firewalled and kept separate from your reception PCs, billing, CCTV and office systems. Qubex Connect runs on your MikroTik router, which has a built-in firewall, and our team helps you set up firewall rules and guest network isolation during setup. Every guest must log in (OTP, voucher, password, QR or social login) and their sessions are recorded.

In India, public Wi-Fi providers are expected to authenticate users and keep access records. Qubex Connect authenticates every guest (for example by SMS OTP) and records logins and sessions per device, which helps you meet these requirements. You remain responsible for your own compliance, so check the current rules for your property.

Guest hotspot traffic should always run on a network separated from your business systems. We help you plan this during setup. For hospitals, clinical systems and medical devices must stay on separate, secured networks.

WhatsApp support is available 24/7. You can also reach us by email or phone. We help with setup, configuration and day-to-day questions.