Terms of Service

These Terms of Service ("Terms") govern your use of the Qubex Connect website and the Qubex Connect Wi-Fi management service (the "Service"), provided by Qubex Solutions ("we", "us", "our"). By using the website or subscribing to the Service, you ("you" or the "Customer") agree to these Terms. If you are accepting on behalf of a business, you confirm you are authorised to do so. Where a signed proposal or agreement with us says something different, that document takes priority.

1. The Service

Qubex Connect is a cloud-based platform for managing guest Wi-Fi on supported MikroTik routers, including guest login, vouchers, plans and usage limits, monitoring and related features. We may improve, change or add features over time. We will not make changes that materially reduce the core functionality of a paid plan during its current billing period.

2. Accounts

• You must provide accurate information and keep your login details confidential.
• You are responsible for everything done through your account, including by your staff, and for giving staff the right roles and removing access when they leave.
• Tell us promptly at info@qubexconnect.com if you suspect unauthorised use of your account.

3. Your responsibilities

• Provide and maintain a supported MikroTik router, a working internet connection and your local network equipment at each property.
• Operate your Wi-Fi network lawfully, including complying with applicable telecom and IT laws and Department of Telecommunications guidelines on public Wi-Fi — such as user authentication and keeping access logs for the required period — and any similar rules in your country.
• Give guests any notices and obtain any consents required to process their personal data, as the data fiduciary (controller) for your guests' data.
• Keep guest Wi-Fi separate from your business and payment systems, and follow our setup guidance.

4. Acceptable use

You must not use the website or Service to break the law, infringe anyone's rights, send spam, distribute malware, attempt to gain unauthorised access to any system, interfere with the Service or other customers, or resell or white-label the Service without our written agreement. We may suspend access, with notice where reasonably possible, if we believe these Terms are being breached or there is a security risk.

5. Plans, fees and payment

• Fees are charged per property based on the number of rooms, as shown on our Pricing page or in your proposal. Plans for more than 50 rooms or multiple properties are quoted individually.
• A 14-day free trial is available on request. There is no charge during the trial, and you only pay if you choose a plan when it ends.
• Monthly plans are billed monthly in advance. Annual plans are billed yearly in advance and include 2 months free (you pay for 10 months and receive 12 months of service).
• Prices exclude GST and other applicable taxes, which are charged in addition. Customers outside India may be billed in USD.
• If you add rooms or properties, your plan will move to the matching tier from your next billing period.
• If payment is overdue, we may suspend the Service after giving you notice. Service resumes once outstanding amounts are paid.
• We may change our prices by giving you at least 30 days' notice. New prices apply from your next billing period after the notice.

6. Cancellation and refunds

• You may cancel at any time. Cancellation takes effect at the end of your current paid billing period, and the Service continues until then.
• Fees already paid are non-refundable, including for partly used periods, except where required by law or agreed with us in writing.
• If we end the Service for reasons other than your breach, we will refund any prepaid fees for the unused period.

7. Hardware and setup

Unless your proposal says otherwise, routers, access points, cabling and internet connections are not included in the subscription. Our remote setup help is provided on a reasonable-efforts basis. Any on-site work, hardware supply or additional services will be quoted separately.

8. Support and availability

Support is available on WhatsApp 24/7, and by email and phone. We work to keep the Service available at all times, but it may occasionally be interrupted for maintenance, upgrades, or events outside our control, such as internet, power or third-party service failures. Interruptions to your internet connection or router will affect your guests' Wi-Fi and are outside our control.

9. Data

• You own the data you and your guests put into the Service. You give us permission to use it only to provide, secure, support and improve the Service and as required by law.
• We handle personal data as described in our Privacy Policy, acting as your data processor for guest data.
• After cancellation, you can request an export of your data within 30 days. After that we may delete it, except where we must keep it by law.

10. Third-party services

The Service works with third-party products and services, such as MikroTik routers, SMS and WhatsApp providers and Google or Facebook login. Their terms apply to your use of them, and we are not responsible for their availability or changes they make.

11. Intellectual property

The Service, software, website, the Qubex Connect name and logo, and all related content belong to Qubex Solutions or its licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for your own properties during your subscription. You must not copy, modify, reverse-engineer or create derivative works from it, except as allowed by law.

12. Disclaimer

Except as expressly stated in these Terms, the website and Service are provided "as is" and "as available", and we do not give any other warranties, express or implied, to the extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business or data. Our total liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us for the Service in that period. Nothing in these Terms limits liability that cannot be limited under law.

14. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your use of the Service in breach of law, or how your guests use your Wi-Fi network.

15. Suspension and termination

We may suspend or terminate the Service if you materially breach these Terms and do not fix the breach within 15 days of our notice, or immediately where required by law or to prevent serious harm. You may stop using the Service at any time as set out in section 6.

16. Force majeure

Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as natural disasters, power or internet outages, government action, or failures of third-party providers.

17. Changes to these Terms

We may update these Terms. We will publish the updated version on this page and, for material changes, notify customers by email at least 15 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith. If a dispute is not resolved within 30 days, the courts at Ludhiana, Punjab, India will have exclusive jurisdiction.

19. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our not enforcing a right is not a waiver of it. You may not transfer your rights under these Terms without our consent. These Terms, together with any proposal or agreement you accept, are the entire agreement between us about the Service.

20. Contact

Qubex Solutions
347, Third Floor, Grandcity Plaza, Pakhowal Road
Near Keys Hotel, Ludhiana, Punjab 141001, India
Email: info@qubexconnect.com
Phone / WhatsApp: +91 75298 90008